Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Only members can see who's in the group and what they post. The Collections Agent role is open to everyone - simple. Restart your services. 4. Options. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Up to 3 WiFi Pods if needed. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. Find out all you need to know about contract lengths, equipment, cancellation and more. Account - Cable. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Phone. Security matters. Please follow the simple instructions we've provided in the pack that we delivered with the new. I have been requested to return my virgin media equipment and i selected a date for an engineer to visit but they never came and no response was provided, i would like to reschedule a collection. Don't worry, we can still help! Below, please find related information to help you with your job search. £35 setup fee applies*. “In 2020, we refurbished and reused 1. 86Gary. They provide telephone, television and internet services. Please look out for a purple envelope, at the top right of the page. Or dial 611 from your Virgin Plus phone. 2 weeks after this I was sent a bill for the disconnection again. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Browse Virgin Media Virgin Media Community. The answer is yes. Skip to main content Accessibility Help . Virgin Media Gets Very Weak Customer Support Rating. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. We. I have also been reminded each. Virgin Media Quickstart set up. Expertise in implementing, developing and reviewing procedures. £25. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. The second method is to send an email to Virgin Media requesting a return kit. Equipment Return. This is Virgin. It took nearly 5 months to get the overpayment back. Booking an engineer is easy with Virgin Media. com) to arrange an appointment for our collection team to come round and pick it up. Apply Today. £25. Bound on haupt content Accessibility Help . Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You'll be provided a. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Any remaining balance will be applied to subsequent bills until the. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Search Search. Pack up your equipment in the Virgin Media recycle kit provided. 中文客服熱線 (廣東話及國語) Call: 1-888-675-8333. Posted 1:21:15 PM. Equipment collection . Connect25-4022. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. on 28-10-2022 09:20. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Any remaining balance will be applied to subsequent bills until the credit is used. 5203876. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Any remaining balance will be applied to subsequent bills until the. You've come to the right place. 1800 941 114. 0k per year. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By Email: To download the relevant forms, please see visit our Help pages. Gaming. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. etc. This is absolutely diabolical service. Apply to Virgin Media jobs now hiring in Brands Hatch on Indeed. Gateshead. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. You’ll also find straightforward tests that’ll check for faults on your own phone line. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. New around here? Check out. Joining in. To get the full benefit of both, I would like to relocate them to another room. What until Watch ; Switching ; Virgin Media and O2 ; Help. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). This is currently one of the most affordable. £8p/m extra or included with Gig1 or Volt. Home. I contacted VM via WhatsApp and then phoned VM collections dept. Final payment in Collections. This is 17. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Virgin Fibre Areas only. Virgin Media phone numbers. Online via the Virgin Media website. They provide telephone, television and internet services. Home. 00 so why is it that a customer of virgin is offered so much higher. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Virgin Media is a telecommunications company. We’ll get you set up as one of our approved partners. Termination date 6 April. Today I have received a letter from debt company bpo collections asking for £20. Options. lobat. Step 3 - Label the box – a letter came with the. happyhippo207 • 3 yr. So is this legite thank youEquipment not received. co. You can contact our collector directly on 01 4405310. New customers gettting my package, plus a phone are offered £25. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. 5k per year. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Main. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We are not open on Saturday or Sundays. I am anxious to return the unused equipment to avoid incurring any expense. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. They will either text or email you (from noreply@contactengine. Bishops Stortford. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. A €60 fee. So disconnected in May, I had 2 payments taken instead of one. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. By Phone: Get in touch on 0800 952 2302. ie. the team leaders and other team members there made it worthwhile turning up. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Kudos to you all. Our team are doing all they can to report scammers and get fake accounts taken down. As subject. If the equipment was collected then it can take around 7 days or so to be processed on to the account. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. On our wavelength. . I spoke with the an agent again and they told me that there was no. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. The firm also unveiled a large tablet and an online store from which its UK. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. At least 30Mbps download speeds in every room or £100 one-off credit. . Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). How it all works. Regional Customer Premise Equipment Collections Manager Virgin Media. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Scroll down and click on create new label. Virgin Phone Switchover. Please help. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Our Products. Virgin harassing me with multiple debt collection agencies. 11. A free inside look at company reviews and salaries posted anonymously by employees. in Virgin TV 360 Wednesday; Advice please re c130 fault in Virgin Media: TiVo® service 18-10-2023; Why is it almost impossible to actually get a stream box? in Stream from Virgin Media 11-10-2023; moving from V6 Tivo to 360 in Virgin TV 360 13-09-2023Posted 1:21:33 PM. I have explained this to every agent and have never been able to get my number removed from the system. The UK’s most popular channels, Catch Up services and built-in apps, in one place. For more information, check out. Or iIf you have a printer you can print out your own label and return the equipment. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. We would like to show you a description here but the site won’t allow us. Then enter your email address, and click on email me my new label and follow the instructions. Need a little help swapping your SIM? Bring your phone, your letter and your new SIM to one of our stores and we’ll get you set up and ready to rock and roll. All equipment provided to you to avail of our services belongs to Virgin Media. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . Several spam calls in the space of a 24 hour period. It's an outstanding balance and will just go through the collections process. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Additional. From £ 38 a month. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Reply. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. New around here? Check out the do's and don'ts, in our Community. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. 50: Based on taking the Big Kahuna Movies & Sports bundle. Hello Virgin Media as you already know, I am going to leave you. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. During this time, any reminders would continue to be sent as these are pre-scheduled. They provide telephone, television and internet services. com to arrange an early pick up of the equipment. Committed to add value and raise performance through collaborative approach. I made a collection booking for the return of my old TV box. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. systems. And Im being charged for equipment which I returned long ago. Our VAT number is 591819014. Home. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. Search job titles. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Virgin Media customers can return their equipment for free. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. On the agreed day I waited in all day and no one came. Reply. Virgin Media In-Home Partner. We offer the full kit and caboodle – Broadband, TV services. 1. Following the installation and verification of its functionality, you can browse the web or. m. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Imagine my surprise then when I today received an email from another debt collection. Equipment Collections Representative Virgin Media. All our offices and call centres are working to Covid secure guidelines. So far so simple. You’ll be the person who collects our equipment from active or disconnected customers premises. Dear Virgin Media, I have recieved an email from [email protected] a month for 15Mbps), Essential broadband plus (£20 a month for 54Mbps), Essential broadband plus with Stream (an additional one. 1) Yes RJ11 plug to BT socket is the adapter. How to Watch ; Switching ; Virgin Media furthermore O2 ; Assistance. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. Plug into the Virgin Media wall socket. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. Our head office sites. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Today I have had a text and an email saying I haven't returned the kit. Committed to add value and raise. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. K. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. We would like to show you a description here but the site won’t allow us. Strangely, VM also doesn't know when the kit will be collected. on 09-10-2023 10:12. Choose the best spot for your wifi hub. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Report this profile Report Report. DomesticVery Insightful Person. Thanks for your post. 0 Kudos. I had an email -. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Perfect for streaming. Have already requested packaging to go to another address. View the job description, responsibilities and qualifications for this position. Excludes broadband faults and broadband network outages. 9 months’ discount (£274. Returning equipment. Tell your new landlord If you’re moving to a rented home you’ll need to tell us so we can check your new landlord is happy to have Virgin Media services at the property. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Early Disconnection Fees- PAYM & SIM Only Contract. 1. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. Standard prices apply from month 13. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. Anyone can find this group. Bob. Having read some of the posts on this forum I am worried that this is. installation time, give us a call. Peel off this label sticker and place. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. Apple Fitness+ is free for 3 months, then £9. For collection of equipment under WEEE please click here for more information. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Make a payment. ahhh the rubbish that is CS - you could try this. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). 0k per year. It. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Equipment Collections Representative. HistoryVirgin Media recollecting old equipment. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Debt collectors have now made contact for payment. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. Wherethen £44 a month. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Stream from Virgin Media. Our Products. 50) and extra HD box worth £6. Returns team were useless for us. The 0800 number giving much better prices for what its worth. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. on 12-09-2023 14:56. Call us from a textphone on 18001 0345 454 1111. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns. The Virgin Media team is available Monday through Friday, 8 a. They provide telephone, television and internet services. Virgin Media; My Virgin Media; Shop;. equipment, enabling us to save space on our fleet. Terms and Conditions – PAYG Mobile. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. However since then I have h. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. . You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. 27/08/10 - 15:10 #5. Quickstart is the quickest and easiest way to setup our services. Full time People enjoy this job; Good employer; Good shift notice. It has to be. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Starter Collection Virgin Media Collections provide one of the U. Any remaining balance will be applied to subsequent bills until the credit is used. If you can get Quickstart, you can choose one of two delivery options. 28 December 2011 at 1:11PM. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. 0 Kudos. As its now past 17:30 is it - 5395375. Resolved “No phone for over a week” Resolved “Charged too much” Resolved “Incompetent and Apathetic!”. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Virgin Media is a telecommunications company. Main menu; Bundles. Another Returning equipment Issue. Step 3 - Label the box – a letter came with the. You can order a pre-paid returned package through our website to send the equipment back yourself through our many Collect Plus drop of points. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. com, the worlds largest job site. Full disconnection - Removing all of your services and closing your account. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Gave VM 30 days notice to terminate on 7 March. Simply press 1 when you get through to the automated menu, and you'll be put through to. Options. If we can’t collect it, we’ll send you our free postal returns packaging. Early Disconnection Fees - Classic contracts. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Mon-Sat 9am-5pm. Step 2. Hello , Thanks for responding. Relocating Virgin Media equipment, such as TV cables. Pack up your equipment in the Virgin Media recycle kit provided. So you won’t need to hop around. This promotion means you won’t pay the usual setup fee of £35. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. All Rights ReservedSee what you can do. Read a summary of the Virgin Media Ireland terms and conditions here. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. The equipment must be in its original box, with all relevant accessories and paperwork included. VM sent packaging for equipment which was duly returned. on 19-01-2022 12:56. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Posted 7:21:49 PM. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. co. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Hub 5: up to £75 per unit. Hello. 00 is the best that can be done. They provide telephone, television. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. The switchover process includes: Transferring your existing Virgin Media services, such as TV, broadband and phone services. It didn't offer me any options for issues on the closure of accounts. uk. We would like to show you a description here but the site won’t allow us. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. Virgin Media provides financial support for the UK’s network of WEEE collection facilities. Received confirmation emails etc confirming the booking as today. You don't need to return ethernet or HDMI cables or remote controls. Public Sector Queries. Peel off this label sticker and place. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? ---. Visible. customer collections virgin media jobs. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Introduction. A quick call to VM customer service, who confirmed that generally VM dont send out technical staff, whether it be engineers, installers or technicians to pick up. on 12-11-2022 09:30. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Equipment Collections Representative Virgin Media. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. Hi I have recently left VM. . VM don't need the ethernet or coaxial cables returning.